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Built for Shops

Loved by Shoppers.

Loved by those who sell. Loved by those who shop. Loyalty, the Fydo way : )

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Loyalty ManagementWhatsApp MarketingCustomer CampaignsReferral

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Fashion & ApparelSalons & BeautyJewellery ShopsGrocery StoresRestaurants & Bars

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  1. Home
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  3. Guides

Practical guides to using Fydo

Step-by-step guides for shop owners, based on the real Fydo Partner app. Start with a goal, set up a reward and learn to read your customers.

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What do you want to do?

Pick the closest match and we will point you to the right guide.

Not sure? Start with guide 1, then follow the order.

Six guides, in a sensible order

Work through them in order, or jump to the one you need. Mark each one as done to track your progress.

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  • 01

    How to plan your first loyalty programme

    Choose a goal, a reward and sensible limits, then switch it on.

    • The Set the details screen
    • Check cost against margin
    15 minutesBeginnerOpen the guide
  • 02

    How to record a bill at the counter

    Three ways to record a purchase, and what your staff need to know.

    • Static QR, cash or card, dynamic QR
    • Staff roles and a checklist
    10 minutesBeginnerOpen the guide
  • 03

    How to read your customer data

    Bring in your customers and read a profile in five minutes a week.

    • Import your list
    • Read a customer profile
    15 minutesBeginnerOpen the guide
  • 04

    How to segment your customers

    Send the right offer to the right group instead of discounting everyone.

    • The five groups
    • Target a group in Create Campaign
    10 minutesBeginnerOpen the guide
  • 05

    How to create a WhatsApp campaign

    Write an offer, choose who sees it and when, and send it on WhatsApp.

    • Automatic and custom campaigns
    • Preview before you send
    15 minutesBeginnerOpen the guide
  • 06

    How to increase repeat purchases

    Pick up to three actions, plan four weeks and judge what worked.

    • A 30 day plan
    • What the research says
    20 minutesBeginner to intermediateOpen the guide

Real screens from the Fydo Partner app

The guides use the same screens you will see in the app.

Cashback slider and limits
Set the details
Offer options
Add an offer
The Create Campaign screen
Create a campaign
The Secure Payment screen
Record a bill

How these guides are written

So you know what to trust.

  • The steps follow the Fydo Partner app and the Fydo Loyalty Deck.
  • Screens come from the deck (September 2026) and may change.
  • Points, tiers and paid memberships are not covered here. They will be added once they are confirmed.

Questions about the guides

Explore the product

Loyalty ProgramsLoyalty program software for shops: choose cashback, points, rewards, QR loyalty and referrals.Marketing CampaignsRun customer retention campaigns for your shop: promotional offers, win-back messages and more.Customer IntelligenceA customer intelligence platform for shops: build customer profiles, group customers, see behaviour and value.WhatsApp MarketingCampaigns, offers and notifications on WhatsApp.ResourcesFydo resources for shop owners: the blog, step-by-step guides, industry insights and customer stories.

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