Guests fade quietly
A regular rarely announces they have stopped coming.
Give regulars a reason to come back this week
Free-item rewards after every few visits, offers for your quiet hours, and win-back messages, all from the counter you already have.
Where restaurants and cafes lose customers
Guests tend to fade quietly. Loyalty helps, but it is not the whole answer.
Quality and service come first
A reward cannot fix a poor meal or slow service. Loyalty works on top of a good experience.
Quiet hours cost money
Empty tables in the afternoon are a sales opportunity.
A year with and without a loyalty programme
Switch between the two to see what changes for the guest. This is an illustration of the idea, not data.
Visit 1
First visitThe guest joins at the counter.
Visit 2
A second-visit welcomeA welcome message after the first visit.
Visit 5
A free dessertA reward code the staff mark redeemed.
Quiet hours
A slow-hour offerAn offer for the afternoon, sent to chosen customers.
Week 8
A win-back messageA comeback offer for a guest who went quiet.
After a year with Fydo, the guest has heard from the shop at every moment that matters.
What Fydo can do for a restaurant or cafe
Rewards that bring guests back, and offers that fill quiet hours.
3 of 5 visitsFree dessert next
01
A free item after every Nth visit
Set a visit goal and a free item. The reward is claimed with a code the staff mark redeemed.
Reward codeFYD-4K9Show it at the counter
02
A second-visit welcome
An automatic welcome after the first visit.
Quiet hours4 to 6 PMSpecial offer
03
Slow-hour offers
Offers for chosen days and times.
We miss you! Here is something for your next visit.11:12 am ✓✓
04
Win-back
An automatic message for guests who have gone quiet. The window is set in the product.
Happy anniversary 💍
05
Birthday and anniversary
Automatic messages once the dates are recorded.
★★★★★Leave a Google review
06
Review requests
An automatic Google review request after a visit.
Try a stamp card
Add visits until the free dessert unlocks, then let the staff mark it redeemed.
Every 5th visit, a free dessert
0 of 5 visits
From the table to the next visit
One way a restaurant or cafe could use Fydo.
- Scan and payYour Fydo QR on the table or counter
- Earn toward a free itemEvery 5th visit, a free ice cream (example)4 of 5 visits
- Fill the quiet hoursWeekdays 4 to 6 PM: 20% off (example)
- A weekend specialAnd a Google review request after the visitWeekend Special 🎉 Get 20% OFF on your next visit.
WhatsApp messages for a restaurant or cafe
Select a message to see what it says and how it is sent.
Fydo CaféBusiness chat
Thanks for dining with us, Priya! Come back soon and enjoy a reward on your next visit.
When it is sentAutomatic, after the first visit
A second-visit nudge.
Fydo CaféBusiness chat
Happy Birthday! 🎂 Here's a special reward for you at Fydo Café.
When it is sentAutomatic, when the date is recorded
Needs the birthday to be captured.
Fydo CaféBusiness chat
Happy anniversary, Priya and Rahul. Dessert is on us at Fydo Café.
When it is sentAutomatic, when the date is recorded
A reward can go with the message.
Fydo CaféBusiness chat
We've missed you! It's been a while since your last visit. Come back and enjoy a special offer.Claim offer
When it is sentAutomatic, for guests who have gone quiet
The window is 30+ days in the current setup, which may be long for a regular.
Fydo CaféBusiness chat
Thanks for visiting Fydo Café! How was your experience?★★★★★Leave a Google review
When it is sentAutomatic, after a purchase
Builds the cafe's online reputation.
Fydo CaféBusiness chat
Weekday special, 4 to 6 PM: 20% off at Fydo Café. Show this message at the counter.Weekday special20% off
When it is sentA campaign you create
Choose the customer group, then send now or schedule it. Marketing messages carry a cost.
Regulars and guests at risk
Customer groups built from visits and spend.
- New
A welcome that invites a second visit.
- Repeat
A free item as the visit goal nears.
- VIP
Thank your most frequent guests with something special.
- At risk
A reminder before a regular fades.
- Lost
A comeback offer. The 30+ day window may be long for a cafe regular.
Groups such as these are built from visits and spend. Customer lists can be imported on day one.
Billing and your existing process
You do not need to change how you bill to start.
Your counterYour own billingStays exactly as it is
phone number + bill amount
The Fydo layer
- Reward applied
- WhatsApp message
- Customer record
message and reward code
Your customerTheir phoneBack for the next visit
Start with no integration
Staff enter the customer's phone number and the bill amount for any payment: cash, card, UPI or other. A static or dynamic QR is also available. Your own billing software stays as it is.
Connect billing software later
Fydo's team confirms how a connection could work for your software, and what it takes, before you commit to anything. No named billing or POS software is confirmed yet.
Without a connection, the amount is entered twice
The bill amount goes into Fydo as well as into your own billing. A discount worked out in Fydo must match the bill you print.
Cafés and bakeries
Daily regulars and small bills change the approach.
Stamp-style rewards
A free drink at the eighth visit, with progress visible.
Off-peak bonus
Extra rewards for the quiet afternoon.
Bring-a-friend rewards
Regulars invite friends. Reward both.
Quick-service restaurants
Speed is the product, so loyalty must be as fast as the service.
Fast QR join
A scan at the counter rather than a form.
Order-count rewards
A free item after a number of orders.
Meal-time nudges
A message at lunch or dinner time.
Deeper links
Loyalty ProgramsLoyalty program software for shops: choose cashback, points, rewards, QR loyalty and referrals.Marketing CampaignsRun customer retention campaigns for your shop: promotional offers, win-back messages and more.Win-back campaignsBring lapsed customers back with the right message and offer.WhatsApp MarketingCampaigns, offers and notifications on WhatsApp.Industry InsightsPerspectives on loyalty and retail trends.
Questions from restaurants and cafes
Explore loyalty for restaurants and cafes
Talk to us about visit rewards, slow-hour offers and win-back.