Fydo builds a profile for every customer who pays with their phone number. Here is how to read it and what to do next.
What you need, and what you will be able to do.
Follow them in order. Each step shows the real app screen where there is one.
Every purchase recorded with a phone number adds to a customer profile. When you start using Fydo, your customer database builds itself, so you can see who your customers are, how they shop and when they come back.
You do not have to start from zero. Upload your existing customer list, from your phone contacts or an Excel file, and add those customers to your Fydo customer base.
The Customers screen lists everyone in your database. Search by name, phone number or customer ID to find a person quickly.
Open a profile to see the whole relationship in one place.
Fydo groups customers by how they shop:
You do not need a spreadsheet. On the home screen, look at today's collection, new customers, repeat customers and how much loyalty or cashback was used. Then ask:
Select a customer to see what the numbers mean and what to do next.
Visits often and spends the most. One of your best customers.
Thank her, and send early access or an exclusive offer to your VIP group.
Tick things off as you go. Copy the list to share it with your team.
Ticks are saved in this browser only.
Easy to avoid once you know them.
Check that they agreed to hear from you before you send anything.
Sales hide whether customers are new, loyal or slipping away.
It is the cheapest group to win back.
A new customer and a VIP need different things.
A weekly look takes five minutes and catches problems early.
The next step in the learning path.
A demo is the fastest way to see how these steps fit your business.