Acquisition costs a lot
Most of the budget goes into winning a first order. Without a second order, it rarely pays back.
Turn first-time online buyers into repeat customers
Online shoppers compare prices in seconds. Give them a reason to come back to your store: a reward on the next order, a message after delivery, and one profile for every customer.
Where online stores lose customers
The first order is the expensive one. The second is where it pays back.
Discounts teach shoppers to wait
Blanket sales cut margin and train customers to buy only on offer.
Customers vanish after delivery
Once the parcel arrives, many shoppers never hear from the store again.
Returns and cash on delivery add drag
Rewards that follow a completed order keep the focus on orders that stick.
What Fydo can do for your store
Rewards and messages built around the order cycle.
3 of 5 visitsFree dessert next
01
Second-order reward
A reward that unlocks on the next order, not the first.
Cashback added+₹24Wallet: ₹104
02
Cashback balance
Return a share of each order as balance for the next one.
Cashback added+₹24Wallet: ₹104
03
Post-delivery WhatsApp
A thank-you, a review request and an offer after delivery.
NewRepeatVIPAt riskLost
04
Refer-a-friend
Reward shoppers who bring a friend to your store.
We miss you! Here is something for your next visit.11:12 am ✓✓
05
Reorder reminders
A nudge when a regular product is likely to run out.
VIPEarly access message
06
Early access
Invite top spenders to new collections first.
Try a second-order reward
Add orders and watch the reward unlock.
Every 3rd order earns a reward
0 of 3 orders
The customer journey
How it feels from the customer's side.
From first order to reorder
- First order
A customer buys from your store for the first time.
- After delivery
A WhatsApp message arrives with a thank-you and a reward.
- Second order
The reward brings them back to order again.
A message customers will read
Reach shoppers when they are most likely to reorder.
Fydo NestBusiness account
Hi Priya, your order has been delivered. Thank you! Here is ₹100 off your next order, valid for 15 days.₹100 offon your next orderShop now
A message that follows the parcel
Reach shoppers when they are most likely to reorder.
- Sent after delivery to every customer, or only to first-time buyers
- Carries a reward that expires, so the next order comes sooner
- Reaches customers on the app they already use
Common questions
Related
CashbackReturn a share of each bill as money back on a later purchase.Referral rewardsReward customers who bring their friends.WhatsApp MarketingCampaigns, offers and notifications on WhatsApp.E-commerce B2BReward reorders from business buyers.GuidesPractical guides to planning a loyalty program.E-commerce & D2CLoyalty solutions for e-commerce and direct-to-consumer brands: reward repeat orders, win
Talk to us about E-commerce B2C
Tell us how your business works and we will show you how Fydo fits.