Grocery & Kirana Stores
Automatic nudge after a short gap, since regulars usually shop weekly
Customer Reactivation Software
Set the Rule Once, Then Let Reactivation Run Automatically
No purchase in 30 days? - Fydo sends the nudge before you even notice.
Customer reactivation software watches every customer's activity in the background and automatically sends a reward or reminder the moment they cross an inactivity threshold you've set. Fydo runs this continuously - you set the rule once, and every customer who goes quiet gets a WhatsApp nudge without you lifting a finger again.
Works with your existing POS system, or on its own if you don't use one.
Customer Reactivation Software
What Is Customer Reactivation Software?
Customer reactivation software is a standing rule, not a campaign you run once. You set an inactivity threshold - for example, no purchase in 30 days - and the system automatically sends a reward or reminder to any customer who crosses it, continuously, for as long as the rule is active. That's different from a win-back push, which is a deliberate offer you send to a lapsed list on demand.
Fydo checks every customer's activity in the background and fires the reactivation nudge automatically, every time, without you re-running anything.
Where Manual Follow-Up Breaks Down
Why Manually Chasing Inactive Customers Doesn't Scale
Without an automated rule, reaching customers who've gone quiet depends entirely on someone remembering to do it:
Nobody checks customer activity daily, so inactive customers pile up unnoticed
Win-back campaigns only run when someone remembers to launch one
Customers who go quiet between campaigns get missed entirely
Setting the same reminder up manually every month is repetitive and easy to skip
No consistent rule means some lapsed customers get an offer and others never do
By the time someone notices, the customer may already be shopping elsewhere
Customer reactivation software fixes this by running the same rule automatically, on every customer, without anyone having to remember to trigger it.
Built for Every Business - Trusted by the Best
How Fydo's Customer Reactivation Software Works
Set Your Inactivity Threshold Once
Choose how many days without a purchase counts as inactive, and set it once as a standing rule.
- Set the threshold in days, once
- Applies to every customer automatically
- Change it anytime without rebuilding the rule
Fydo Watches Activity in the Background
The rule runs continuously, checking every customer's last purchase date without you having to open a report or launch anything.
- Runs continuously, not just when you check
- No manual list-pulling or report-checking
- Same rule applied consistently to every customer
A Nudge Fires the Moment a Customer Crosses It
As soon as a customer's inactive days match your threshold, Fydo automatically sends a WhatsApp reminder along with a reward.
- WhatsApp nudge sent automatically, no manual step
- Reward attached to the nudge to encourage a return
- Every customer treated the same way, every time
See Who Reactivates Over Time
Track how many customers the automatic rule brings back over weeks and months, without running a single manual campaign.
- Ongoing view of reactivations, not a one-time report
- No need to relaunch anything to keep results coming in
- Adjust the threshold if reactivation rates change
Use Case Section
An Automated Rule That Fits How Each Business Sees Customers Lapse
The same reactivation rule adapts its threshold to how often each type of retail business normally sees repeat visits.
No matter your business type, Fydo helps you grow consistently.
Benefits
Why an Automatic Rule Beats Manual Campaigns
A manual campaign only reaches customers who went quiet before you remembered to run it. An automatic rule catches every customer, every time, without you doing anything after the initial setup.
Set It Once, Runs Forever: Configure the inactivity threshold once and it keeps working without repeat effort.
No Customer Slips Through: Every customer who crosses the threshold gets the nudge, not just the ones you remember.
Consistent Rule for Everyone: The same threshold and reward apply fairly across your whole customer base.
No Manual Campaign Launches: Nothing to remember to trigger each month.
WhatsApp Delivery: Nudges reach customers directly with no app download needed.
Works With or Without a POS: Purchase activity is tracked the same way whether or not you run a POS system.
Testimonials
Trusted by Retail Businesses Across India
Thousands of shop owners use Fydo to reactivate customers automatically, without running a campaign every time.
1L+ users
4.8 rating on Play Store
Trusted by 10000+ retail businesses
We set the inactivity rule once months ago and it just keeps working. I don't have to remember to run anything anymore.
Customers who haven't purchased in 30 days now get a WhatsApp nudge automatically, and we've stopped losing track of who's gone quiet.
Shop Owner
Fydo Partner Store
STEP 1
Download the Fydo App
Get started in minutes with a simple and quick setup
STEP 2
Set Your Inactivity Threshold
Choose how many days without a purchase should trigger a reactivation nudge
STEP 3
Let the Rule Run Automatically
Fydo sends the nudge and reward the moment any customer crosses the threshold
Frequently Asked Questions
What is customer reactivation software?
Customer reactivation software is an always-on rule that automatically sends a reward or reminder the moment a customer crosses an inactivity threshold you've set. With Fydo, you configure the rule once and it keeps running continuously.