Grocery & Kirana Stores
An inactivity nudge that fires automatically after a regular customer stops visiting
Automated Loyalty Campaigns
Automated Loyalty Campaigns That Fire Themselves, Every Time
Set the trigger once - Fydo sends it automatically, for as long as it's active.
Automated loyalty campaigns run on a trigger you configure once - a birthday, a milestone purchase, or a customer going quiet - and fire on their own whenever that condition is met. Fydo sends the WhatsApp message and applies the reward automatically, so there's nothing to remember or resend month to month.
Works with your existing POS system, or on its own if you don't use one.
Automated Loyalty Campaigns
What Are Automated Loyalty Campaigns?
An automated loyalty campaign is a rule that runs on its own: when a specific condition is met - a birthday, a tenth purchase, thirty days of inactivity - it automatically sends a WhatsApp message and applies a reward, with no one having to remember to trigger it. That's different from a campaign you write and send yourself for a specific occasion, which stays manual every time.
Fydo checks these conditions continuously and fires the message and reward automatically - you configure it once, not every month.
Where Manual Follow-Up Fails
Why Manual Reminders and Rewards Get Forgotten
Most shops mean to reward loyal customers on birthdays or after a milestone, but doing it manually rarely survives a busy month:
Birthdays and anniversaries get missed because no one remembers to check the date
Milestone purchases go unrewarded because nobody's tracking who just hit the count
Customers who've gone quiet never get a nudge, since no one flags inactivity
Rewarding customers manually depends on staff remembering to do it every time
Owners spend time re-sending the same kind of message instead of running the shop
Inconsistent follow-up means some loyal customers get recognized and others don't
Automated loyalty campaigns fix this by running the reward and the message on their own, every time the trigger is met.
Built for Every Business - Trusted by the Best
How Fydo's Automated Loyalty Campaigns Work
Set a Trigger and Reward Once
Choose the condition that fires the campaign - a birthday, a purchase milestone, or a set period of inactivity - and pair it with a reward.
- Birthday, milestone-purchase, or inactivity triggers
- Pair each trigger with cashback, points, or a coupon
- Configure it once, no recurring setup needed
It Fires Automatically Forever
Once configured, the campaign keeps running on its own - checking conditions and sending the reward and message whenever a customer qualifies, with no manual re-sending.
- Runs continuously in the background
- No monthly re-setup or manual triggering
- Every qualifying customer gets treated the same way
WhatsApp Message Sends Without You Lifting a Finger
The moment a trigger fires, Fydo sends the WhatsApp message and applies the reward together, so the customer hears from you exactly when it matters.
- Message and reward sent together, automatically
- No staff time spent drafting or sending it
- Consistent timing, every single time
Manage Every Rule From Your Phone
Turn a campaign on, adjust its trigger, or pause it entirely from the Fydo app, without needing a computer or outside help.
- Full control from a mobile dashboard
- Edit or pause a rule anytime
- Works whether or not you run a POS system
Use Case Section
Automated Triggers That Fit How Each Business Keeps Customers
The same rule engine adapts its triggers to how each type of retail business naturally wins repeat visits.
No matter your business type, Fydo helps you grow consistently.
Benefits
Why Automated Campaigns Beat Manual Follow-Up
A manual reminder depends on someone remembering. An automated campaign runs the same way every time, without anyone having to think about it.
Nothing Gets Forgotten: Birthdays, milestones, and inactivity are caught automatically, not by memory.
Set It Up Once: Configure a trigger and reward a single time, and it keeps running indefinitely.
Consistent for Every Customer: The same rule applies the same way, with no staff judgment involved.
No Monthly Campaign Work: There's nothing to re-send or re-schedule month after month.
Frees Up Owner Time: Loyalty follow-up happens without pulling anyone away from running the shop.
Works With or Without a POS: Automated rules run the same way whether you're on a POS system or billing by hand.
Testimonials
Trusted by Retail Businesses Across India
Retail shop owners use Fydo to keep loyalty running automatically, without lifting a finger.
1L+ users
4.8 rating on Play Store
Trusted by 10000+ retail businesses
We set up a birthday reward and a milestone reward once, and they've been running on their own ever since without us touching anything.
Before this, birthdays and loyal customers slipped through the cracks constantly. Now the message and reward just go out automatically, every time.
Shop Owner
Fydo Partner Store
STEP 1
Download the Fydo App
Get started in minutes with a simple and quick setup
STEP 2
Configure a Trigger and Reward
Pick a birthday, milestone, or inactivity trigger and pair it with a reward
STEP 3
Let It Run on Autopilot
The message and reward fire automatically, every time the trigger is met
Frequently Asked Questions
What are automated loyalty campaigns?
Automated loyalty campaigns are rules that fire on their own when a condition is met - a birthday, a milestone purchase, or a period of inactivity - sending a WhatsApp message and a reward without any manual work.