One channel reaches some customers three channels reach almost all of them.
Simple app. No complicated setup, works with your existing POS system or even if you don't use one.
Multi-channel engagement means reaching customers through more than one touchpoint instead of betting everything on a single message type. Fydo combines WhatsApp campaigns for direct outreach, in-app push notifications for customers who've installed the app, and in-store prompts at the billing counter for reminders that land in the moment of purchase. Each channel covers a gap the others leave open.
No single channel reaches every customer - together, they cover far more ground.
Relying on just one way to reach customers means missing everyone who prefers another:
Customer attention is split across channels - your engagement strategy needs to be too.
Select a message to see what it says and when it is sent.
A warm first message makes the second visit far more likely.
Choose the customers, the offer and the day it goes out.
A reminder of money already earned is the easiest reason to return.
Win-back messages reach customers before they are lost for good.
Send offers and updates straight to the app customers already check daily, instead of hoping they notice an email or SMS.
Reach app users with timely nudges about rewards and offers, adding a second touchpoint on top of WhatsApp for customers who use the app.
Remind customers of their rewards balance or an active offer at the exact moment of purchase, when it's most likely to influence what they do next.
Plan a single campaign that runs across WhatsApp, app notifications, and in-store prompts at once, instead of setting up three separate ones.
See which channel actually brings a customer back, instead of guessing whether WhatsApp, app notifications, or in-store prompts are working.
View a customer's engagement history across WhatsApp, app, and in-store activity in one place, instead of piecing it together from three systems.
Fydo helps different types of retail businesses improve customer engagement and increase repeat customers.
Build daily engagement and repeat visits
Keep customers engaged with new collections
Increase repeat bookings and loyalty
Improve repeat visits and customer interaction
No matter your business type, Fydo helps you stay connected with your customers.
Combining channels changes how much of your customer base you can actually reach.
Retailers use Fydo to improve customer engagement, increase repeat customers, and grow their business.
We easily set up campaigns to reach out to our customers consistently. Our communication is much more structured now, leading to noticeably stronger loyalty.
Fydo Partner Store
Get started quickly with an easy setup
Set up loyalty programs and marketing campaigns
Start increasing engagement and repeat customers
