- All the dealings with our customers will be fair, open, ethical and in a language that is well
understood by the customers.
- We will treat all our customers with respect.
- We shall display and explain to our customers in a clear & understandable manner :-
- All the features, benefits, terms and conditions of our services;
- All the steps required to avail of our services including all fees and other charges;
- Interest rates or shares that will be taken by us;
- All documents that are required to be submitted at the time of registration on our
platform or which we will help you to issue;
- Acknowledgment of receipt of request and manner of further processing.
- We will make our best efforts to ensure that the loans or another form of financial help
disbursed through our platform are within the borrower's capacity to repay and avoid borrowers
- We will provide customers with a grievance redressal system to register their complaints and
resolve them in a timely & fair manner.
- We will not follow coercive collection practices :–
- Refrain from collecting from customers at odd hours and during bereavement or sickness;
- Avoid rude and aggressive behavior;
- Provide valid acknowledgment or receipt for all payments received.
- We will respect our customer's privacy and will treat customer information as private and
- We will ensure that changes in interest rates/ charges are in effect only for future loans.
Changes in rates/ charges will not affect existing loans.
- We will comply with guidelines issued by the Reserve Bank of India from time to time.